Program Manager – Client Management, Specialty Pharmacy

Role Overview

• AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes.
• The purpose of the Program Manager is to serve Pharmaceutical Clients by planning and implementing program strategy and operations, improving systems and processes, and managing staff.
• The position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities, emphasizing excellence.
• Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
• Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives as required by Client contract and Statement of Work
• Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
• Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of “on the spot training as needed”.
• Maintains professional atmosphere among team members, respectful and transparent.
• Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Handles escalated calls, complaints, questions, and queries as necessary.
• Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence.
• Prepares agenda items and content for client meetings and quarterly reviews.
• Additional responsibilities as needed based on department and program requirements

Requirements

• Minimum 7 years of healthcare industry experience, including 3 years of management experience
• Ability to manage others, both direct and indirect
• Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
• Skilled in the use of Microsoft Office and Team
• Thorough understanding of business operations and processes required.
• Excellent interpersonal skills and ability to influence.
• High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization.
• Experience in Specialty or Mail Order Pharmacy (preferred).

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance