Lead the Global Workforce Management Office (GWMO) as a centralized, enterprise-wide function
Own the GWMO governance framework, policies, and scalable operating model
Execute the enterprise outsourcing and contingent labor strategy aligned to corporate objectives
Oversee the full outsourced labor lifecycle, including workforce planning, vendor selection, contract negotiation, onboarding, transition, steady-state management, and optimization
Serve as executive sponsor for key BPO and outsourcing partnerships, ensuring performance, accountability, and continuous improvement
Partner with Business Unit and Functional leaders (Product Engineering, Customer Support, Finance & Accounting, and G&A teams) to design scalable, cost-effective workforce models
Establish performance management standards, including SLA/KPI governance, reporting cadences, and executive-level business reviews
Lead financial planning, budgeting, forecasting, and cost management for outsourced and contingent labor programs
Drive enterprise change management and communication strategies to support adoption and successful program execution
Identify opportunities for innovation, automation, analytics and process improvement within outsourced workforce models

10+ years of progressive leadership experience in workforce strategy, outsourcing, operations, or related fields within a global, matrixed organization
7+ years leading large-scale outsourcing or workforce transformation initiatives from strategy through implementation and optimization
Significant experience negotiating and managing enterprise-level vendor relationships
Demonstrated success influencing senior executives and leading cross-functional initiatives across global teams
Experience building new functions or operating models in high-growth or evolving environments

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Director, Global Workforce Management Office

Key skills