Key skills
LeadershipKPI ManagementCommunicationCustomer Success
About this role
Role Overview
- Strategic setup & scaling: Development of structures, processes, and KPIs for the aftersales department
- End-to-end customer follow-up: Post-installation support and handling of customer inquiries
- Performance & KPI management: Definition of relevant metrics and data-driven management of the team
- Process & escalation management: Development of standardized procedures and escalation paths
- Team & leadership: Leading and developing the aftersales team
Requirements
- At least 2 years of demonstrable leadership experience in this area
- Experience leading teams in aftersales or customer success
- Practical know-how and a structured working style
- Ability to solve operational challenges strategically
Benefits
- 30 days of vacation
- Option to work from home
- Flexible working hours
- Open communication and flat hierarchies