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Team Lead Customer Success, Aftersales, Heat Pump at Vamo | JobVerse
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Team Lead Customer Success, Aftersales, Heat Pump
Vamo
Remote
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Team Lead Customer Success, Aftersales, Heat Pump
Germany
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
Leadership
KPI Management
Communication
Customer Success
About this role
Role Overview
Strategic setup & scaling: Development of structures, processes, and KPIs for the aftersales department
End-to-end customer follow-up: Post-installation support and handling of customer inquiries
Performance & KPI management: Definition of relevant metrics and data-driven management of the team
Process & escalation management: Development of standardized procedures and escalation paths
Team & leadership: Leading and developing the aftersales team
Requirements
At least 2 years of demonstrable leadership experience in this area
Experience leading teams in aftersales or customer success
Practical know-how and a structured working style
Ability to solve operational challenges strategically
Benefits
30 days of vacation
Option to work from home
Flexible working hours
Open communication and flat hierarchies
Apply Now
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