Ensures fulfilment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
Assists team members to build, establish, and maintain effective business relationships with clients, and proactively supports their needs as their day-to-day contact, possibly focused on a specific product or service.
Ensures that the product deliverable meets the customer's specifications, including timeliness and quality through review and verification.
Maintains effective internal communications with sales and other key account owners to keep all apprised of activities with the client.
Deliver targeted reports as required.
Monitors performance against existing service agreements and ensures client’s obligations are met.
Carries out client research to ensure an in-depth understanding of the client, specific business line, and/or therapeutic market.
Conducts product/services and process training for clients and other employees.
Potentially conduct service meetings at client sites.
Represents IQVIA on external client projects.
Identifies and escalates potential risks or issues to the appropriate internal teams to ensure timely resolution.
Provide feedback to product development teams based on client interactions to help improve future product offerings.

Bachelor's Degree Req
Two (2) years of related work experience Req
Meeting facilitation, presentation, and training experience Req
Proficiency in PC applications, such as Excel, PPT, and Word
Demonstrated problem-solving, analytical, and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to clients and IQVIA offices as appropriate
Strong organizational skills and attention to detail.

Customer Success Specialist – SaaS

Key skills