Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines
Develop a deep understanding of a client’s business, brand, industry, and its consumers
Proactively track accounts to identify early warning signs of churn risk
Establish internal action plans to address customer concerns
Act as an advocate for the client and provide structured requests or feedback to the Product team
Establish and improve service procedures, policies, and standards through best practices
Take responsibility for positively building client relationships over time as their go-to trusted advisor

2+ years of proven successful experience as a Customer Success
Prior experience in B2B SaaS/B2B/Fintech/Tech/startup is a plus
Proven track record
Of high-value solution client success experiences with enterprise clients from a range of industries
Experience in supporting long term, recurring revenue programs or equivalent
Ability to multi-task and independently handle tasks without any follow-ups
Natural problem solver and trusted adviser to clients
Ability to negotiate with win-win outcomes
Interest in new technologies and the power of data and insights
Working knowledge of customer service software, databases and tools
Ability to think on your feet and see all angles for best fitting client needs
Excellent verbal, written, and presentation skills in English
Strong charisma with a collaborative mindset
Interest in learning more about the industry
Knowledge of Accounting and Finance processes is a strong plus.

Contribute to building the Middle East’s most beloved fintech brand from the ground up
Benefit from a role with significant ownership and accountability
Thrive in a flexible hybrid culture with ample work-life balance
Participate in exciting offsite events
Competitive salary and equity
Enjoy additional perks like travel allowances, gym memberships, and more

Customer Success Associate

Key skills