Build and nurture strong, trust-based relationships with customers through consistent engagement.
Develop and manage programs that celebrate and recognize customers, ensuring they feel valued and supported as part of the DealRoom community.
Lead multiple customer marketing initiatives simultaneously, ensuring projects and campaigns are delivered on time and on budget.
Plan and execute in-person and virtual customer marketing events that deepen relationships and foster community among DealRoom customers.
Use AI tools to automate and scale workflows including milestone tracking, event follow-up, outreach, and content creation.
Partner with Brand, Sales, Product, and Customer Success to amplify customer stories across the right channels

1-2 years of experience in B2B SaaS marketing, customer marketing, or a related field
Warm, outgoing, and persistent — you build genuine rapport with customers that naturally leads to advocacy and participation
An exceptional communicator with strong written, verbal, and presentation skills who represents DealRoom professionally in every interaction
A project management pro who plans and executes with precision — nothing falls through the cracks
AI-fluent and proactive about finding efficiencies; you see automation as a competitive advantage
A collaborative team player who thrives working across Sales, Marketing, Product, and Customer Success
Scrappy and self-directed — you take ownership and don't wait for perfect direction

Generous equity options
100% individual / 60% family insurance coverage
Competitive benefits including 401(k) + matching, Healthcare, Dental, and Vision
$500 Annual AI Stipend
Learning & Development Support
$300 Monthly Commute Stipend
Boston-based hybrid model (Tue-Thu in office / Mon & Fri WFH)
Company-paid laptop
Opportunity to work in a fast-moving, high-growth SaaS company

Customer Marketing Specialist

Key skills