Primary technical and strategic point of contact for a defined portfolio of enterprise customers
Build and maintain long-term, trust-based relationships with customer stakeholders
Ensure successful onboarding, adoption, and continuous optimization of the ANOW! Automate and ANOW! Observe solutions
Conduct regular service reviews, health checks, and strategic alignments with customers
Analyze customer environments to identify optimization opportunities, performance improvements, and risks
Identify cross-sell and upsell opportunities based on customer development
Translate customer feedback into concrete requirements for Product Management and Engineering
Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction
Support customers in implementing best practices in Workload Automation, Observability, DevOps, and Cloud technologies

Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
Several years of experience in Customer Support, Customer Success Management, or a similar role within the enterprise software sector
Basic knowledge of cloud platforms such as AWS, Azure, or GCP
Familiarity with container technologies such as Docker, Kubernetes, EKS, GKE, or AKS
Solid understanding of IT architectures, particularly networking, servers, databases, and cloud computing
Knowledge of IT security technologies and common security standards and best practices
Technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations
Experience with observability platforms such as Grafana, Dynatrace, Datadog, or similar tools
Excellent written and verbal communication skills in German and English
Strong analytical skills and a structured, solution-oriented mindset
Team player with strong interpersonal skills

Technical Customer Success Manager – Workload Automation ANOW! Suite

Key skills