Defining and owning our company-wide knowledge strategy
embedding principles for how we codify, organise & disseminate key information in the AI era
Establishing pragmatic information governance frameworks that balance org-wide coherence with departmental agility and leverage emerging AI capabilities
Defining & tracking against success metrics for adoption, experience & impact
Implementing selection & roll-out of knowledge tooling
leveraging latest AI-based innovations & automations to enrich & enhance our capabilities
Managing migration process while minimising disruption & information leakage
Future-proofing knowledge tools to integrate with emerging tools and capabilities
Driving adoption & ongoing usage via training, documentation & support provision
Working with teams to address issues and remove barriers to change
Building & coordinating networks of internal champions to facilitate and reinforce change

6+ years of experience working within knowledge, product and/or operational roles
ideally within a tech scale-up or other fast-moving environment
Hands-on experience working with Guru, Google Workspace, Notion, Coda or equivalent knowledge curation tooling
Successful adoption of emerging AI tooling for knowledge use-cases
Evidence of successful change management within fast moving organisational contexts
Successful experience with ‘dotted line’ coordination of activity across cross-departmental networks
Right to work in the UK
Ability to work from the Multiverse London office 3+ days per week
Commitment to Multiverse’s mission and values
Direct experience with knowledge graphs, semantic layers and/or MCPs

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill
all in one mental health support
Hybrid work offering
for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Knowledge Manager

Key skills