Own the end-to-end reliability and performance of the training and lab platform
Manage and improve hands-on lab environments aligned with product releases
Design and maintain automation for provisioning, deployment, and operational workflows
Build and manage infrastructure as code for scalable environments
Support and troubleshoot integrations across systems such as: Identity platforms (OIDC/SAML-based authentication)
Support systems (Zendesk, JIRA, or similar)
Community and knowledge platforms (Gainsight or similar)
Diagnose and resolve complex issues across frontend, backend, and infrastructure layers
Improve CI/CD pipelines to increase deployment speed and reliability
Implement monitoring, logging, and alerting for production systems
Partner with product, support, and engineering teams to improve platform experience
Identify bottlenecks and drive continuous improvements in systems and processes

5+ years in DevOps, Platform Engineering, or Software Engineering roles
Strong experience with cloud platforms (Azure, AWS, or GCP)
Experience with infrastructure as code (Terraform, CloudFormation, or similar)
Experience building and maintaining CI/CD pipelines (GitHub Actions, Jenkins, or similar)
Strong scripting/programming skills (Node.js, Python, or similar)
Experience troubleshooting distributed systems and production issues
Working knowledge of Linux/Unix systems
Experience with API integrations and debugging

Health Insurance with a total sum insured is INR 7,50,000 Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
Personal Accident with total sum insured is INR 10,00,000
Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.

Platform Engineer – Training & Customer Experience Systems

Key skills