Customer Success Architect (Identity Lifecycle Management)

Veza is the identity security company transforming how organizations manage access through their Intelligent Access platform. As a Customer Success Architect, you will coordinate onboarding, implementation, and consulting services to help customers effectively adopt the Veza platform and enhance their security posture.

Responsibilities:

• Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth)
• Capture customer feedback and work directly with Veza’s product team to ensure the voice of the customer is being incorporated into Veza’s product roadmap
• Act as an SME on Veza’s Lifecycle Management product ensuring alignment to industry best practices including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability
• Partner with product, sales, and support teams to align JML processes with broader company goals

Requirements:

• BA/BS degree or equivalent experience required
• 5+ years of professional experience in customer success or consulting, working with technical enterprise customers and exposure to Lifecycle Management
• Proven ability to manage customer Lifecycle Management Deployments in a customer-facing capacity
• Experience with information security background and supporting CISOs as your primary customer sponsor
• Experience working with at least one major cloud service provider (AWS, GCP, Azure)
• Strong understanding of Identity & Access Management
• Knowledge of Cloud and On-prem architectures
• Experience with data platforms such as Snowflake, RDS, Redshift, etc
• Familiarity with Enterprise SaaS platforms like Salesforce, Microsoft 365, Github, Box, ServiceNow
• Experience with Identity Providers (Okta, AzureAD, Google, Active Directory, etc.)
• Knowledge of Python or other languages