About this role
Role Overview
- Manage the collections portfolio (first phase), carrying out direct collections with Creditas customers for the Auto product.
- Conduct collections for customers in the portfolio, seeking to understand reasons for late payments and proposing effective solutions to reduce delinquency.
- Communicate in a personalized, empathetic, consultative, informative, and comprehensive manner with customers, aiming to provide the best possible experience during the collection process.
- Provide customer service and clarify questions about the product and the process via email, phone (dialer), chat, and WhatsApp.
Requirements
- High school diploma or equivalent.
- Proven professional experience in Collections and in the customer journey.
- Proven experience handling a high volume of processes and requests.
- Knowledge of multiple channels (auto-dialer, email, and chat).
- Excellent written and spoken Portuguese.
- Organized and detail-oriented.
- Agility, resilience, and ability to work under pressure.
- Analytical mindset and a continuous improvement approach to processes.
- Quick, proactive reasoning to understand and resolve issues.
- Availability for hybrid work: required to attend our office in the Morumbi area, São Paulo, once per month for 4 consecutive days, generally during the last or first week of the month (Creditas in Person).
Benefits
- Health plan (Alice)
- Dental plan (SulAmérica)
- Wellz: 100% free therapy sessions
- Wellhub: access to gyms and studios
- Creditas Endurance: incentive program for high-impact sports
- Pharmacy partnership (Univers)
- Life insurance (Porto Seguro)
- Birthday day off
- Extended parental leave: 6 months for birthing parents and 35 days for non-birthing parents
- Family Care: support program for maternity and paternity
- Childcare assistance
- Assistance for dependents with disabilities (PWDs)
- SESC: access to SESC facilities for you and your dependents
- Meal voucher (VR): flexible benefits card (Creditas Card)
- Payroll-deductible credit (Creditas Benefits)
- Salary advance (Creditas Benefits)
- Discounts on insurance (Minuto Seguros)
- Access to exclusive financial education content in the Creditas app
- PPR: profit-sharing program
- Educational and development incentives
- Flexible working model
- Free bike rack at the office
- Subsidized parking at the office (subject to internal availability)