Provide exceptional customer service by acknowledging customer needs in a friendly manner
Answer customer calls and place customer orders, returns, product availability, back orders, allocations, and shipping
Handle incoming customer inquiries and complaints
Authorize return goods from customers due to overstock, damages, expiration, etc.
Assist with credits, debits, returns, shortages, etc.
Track shipments from warehouses
Conduct follow-up calls to internal/external customers promptly
Support unique requirements of various business units
Work in partnership with Sales & other cross-functional departments

High school diploma or equivalent (Associates/Bachelor’s degree preferred)
1-3 years of related work experience
Knowledge of healthcare, pharmaceutical, and/or medical device industries is strongly preferred
Demonstrated excellent customer service skills accompanied with effective communication skills (verbal and written)
Solid organizational skills, attention to detail, and ability to multi-task in a fast-paced deadline driven environment
Intermediate skill set with Microsoft Office applications (Excel, Word, PowerPoint)
Experience with ERPs (SAP preferred) and knowledge of other database concepts
Ability to research and resolve customer issues
Ability to consistently accomplish a large volume of work accurately

Customer Service Representative

Key skills