Practice Director – Allergy, Gastroenterology

Role Overview

• Oversee daily operations, ensuring high-quality service delivery through performance monitoring, process improvement, and best‑practice implementation.
• Partner with cross‑functional Kaiser Permanente departments to develop and track benchmarks, support strategic and operational goals, and manage physician and clinician services.
• Train and mentor new leaders across Northwest Permanente and Kaiser Health Plan; serve as liaison to Health Plan partners and represent Operations in labor negotiations.
• Provide strategic analysis and business planning to identify opportunities for cost reduction, service enhancement, and improved quality of work-life.
• Optimize appointment supply and demand, collaborating with the Regional Appointment Center and driving innovation in non‑visit care options.
• Develop reporting tools, communication strategies, and training to support business initiatives and operational success.
• Prepare recurring analyses, business cases, and internalization studies to guide decision‑making.
• Coordinate across Primary Care, Specialty Care, and ancillary departments to improve efficiency, care experience, and staff workflows.
• Lead project management for key strategic and operational initiatives.
• Manage departmental budgeting, financial monitoring, and prioritization of internal and external cost drivers.
• Partner on financial indicators and develop processes to ensure accurate financial capture.
• Support effective communication and planning through studies, reporting, and participation in committees and special projects.

Requirements

• Bachelor's degree AND six (6) years of experience in a directly related field OR a Master's degree in Business Administration, Health Care Administration or related field.
• Three (3) years of experience managing business, healthcare administration, financial analysis, or another related field.
• Three (3) years of experience in financial management, budget development, program development, quality improvement and project management.
• Effective leader in diverse, culturally competent care environments.
• Strong data analysis skills to drive quality and operational improvement.
• Able to manage multiple priorities independently in a fast‑paced setting.
• Solid understanding of clinical workflows, licensure, and scope‑of‑practice requirements.
• Comfortable working in a Labor/Management Partnership.
• Experience in ambulatory care, supply‑demand modeling, and physician scheduling preferred.
• Skilled in change management, process improvement, and performance optimization.
• Proficient with financial and operational data.
• Clear and effective communicator, both written and verbal.

Benefits

• 15% employer contribution to retirement programs, including pension.
• 90% employer-paid health plan
• Tuition Reimbursement
• Child Care Benefits
• Flexible Work Schedules
• Paid Parental Leave
• Self-Care Days + Paid Time Off