Provide onsite and remote troubleshooting for hardware, software, and network configurations.
Administer computer networks and systems software; evaluate and implement new productivity tools.
Build relationships with senior management to align IT services with business needs.
Lead technical consulting for upgrades and support large-scale strategic initiatives.
Manage asset inventory, vendor contracts, and knowledge base documentation.
Resolve complex cross-technology incidents and manage customer expectations during outages.

In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
2+ years in End User services (large team support) and experience with IT service providers.
Proficiency in Google Workspace and ServiceNow; A+ or MCSA certifications preferred.
Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
Valid work authorization in the country where the job is located is required.

ITSS Field Support Analyst

Key skills