Serve as the main point of contact for clients, providing guidance and updates throughout the claims process
Review and submit claims documentation to insurance carriers, ensuring completeness and accuracy
Liaise with adjusters, carriers, and third-party vendors to track claim progress and advocate for clients
Follow up on open claims, ensuring timely movement and resolution
Interpret policy coverage and explain claim outcomes to clients in a clear, professional manner
Maintain detailed and accurate records in agency management systems
Assist clients with gathering required documentation such as incident reports, photos, and estimates
Identify potential coverage issues and escalate complex claims to senior team members
Ensure compliance with U.S. insurance regulations and internal procedures
Support reporting on claims status, trends, and performance metrics

2+ years experience in U.S. Property & Casualty insurance claims (brokerage or carrier side)
Familiarity with agency management systems
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to manage multiple claims simultaneously in a fast-paced environment
Ability to work U.S. hours

Insurance Claims Specialist

Key skills