Clinical Product Specialist, OR/NICU/PICU - Acute Care and Monitoring (Northeast)

Medtronic is a leader in global healthcare technology, and they are seeking a Clinical Product Specialist to enhance the selling process as a clinical expert on Acute Care and Monitoring products. This role involves significant travel within the Northeast territory, collaborating with sales partners to drive product adoption and support clinical activities.

Responsibilities:

• Lead OR/NICU selling and clinical activities for INVOS cerebral/somatic oximetry and Nellcor pulse oximetry technologies within assigned territory and partner with regional sales teams to ensure both pre- and post-sale requirements are met
• Lead pre-sale clinical demonstrations and evaluations to showcase the clinical value of ACM solutions. Coordinate and participate in evaluations along with aligned field sales team and customer to ensure they are conducted according to best practices. Engage key stakeholders with product value propositions, supporting literature, etc. appropriate to their specific care area
• Lead post-sale activities including implementation, product education, in-servicing, and ongoing support to ensure robust adoption and utilization
• Stimulate, support, and facilitate clinical champions in the development of institutional policies and processes that leverage ACM products to improve patient care
• Demonstrate skills appropriate to successful advancement of complex sales, including: Strong analytical abilities and use of business tools such as Salesforce.com (SFDC) and Sales Analytics to develop a robust territory strategy and business plan
• Consistent effectiveness in both offensive and defensive competitive selling situations
• Expert-level clinical knowledge of acute care in the adult/pediatric OR/CVOR and/or NICU/PICU including monitoring applications for critically ill neonates and children, including Nellcor pulse oximetry and INVOS cerebral/somatic oximetry
• Act as a key resource for and collaborate with other internal partners (e.g., Clinical Directors, Sales Leaders, Sales Partners, Marketing, Medical Affairs, R&D) on the following: Educate and update the organization quarterly on OR/CVOR NICU/PICU trends and customer needs
• Identify and develop Key Opinion Leaders, reference accounts and/or potential development partners
• Development and sharing of best practices throughout the organization as a OR/NICU CPS Subject Matter Expert (SME)
• Stay up to date on the educational needs of the NICU/PICU customer base related to product utilization and concepts of clinical application
• Assess internal processes for delivery of customer education and implement process improvements as needed
• Provide expert input to facilitate the development of sales and marketing materials, customer presentations, education plans and evaluation plans that reflect the needs of the customer
• Identify subject areas, individuals, and opportunities for clinical research to further the body of evidence for our products in collaboration with Medical Affairs experts
• Evaluate potential OR/NICU product additions or acquisitions, and contribute to the successful integration of new portfolio products as applicable
• Demonstrate behaviors consistent with senior level clinical leaders, including: Create an environment conducive to personal development and feedback for self and peers
• Model the essence of team spirit throughout the organization
• Identify and work though difficult and complex issues with customers without compromising relationships
• Assess productivity and return on time invested and discuss opportunities for improvement with key stakeholders to ensure results
• Assist Clinical Directors with specific zone-level initiatives or programs
• Invest in self-development and education necessary to maintain status as a OR/NICU SME
• Attend applicable trade shows, medical association meetings, and educational symposia to network with customers/clinicians
• Timely completion of all special project and administrative duties