About this role

Reporting to the Director of Enterprise Application Engineering
Support business users in troubleshooting persistent issues and helping them adhere to best practices within Salesforce
Partner with developers, QA, and business stakeholders to drive user support, functional configuration, and the successful launch of resulting solutions
Collaborate with geographically diverse teams to resolve issues
Identify recurring issues and drive towards permanent solutions
Work in a scrum team with Salesforce Admins and QA to deliver value to the business
Assist Product Owner and Stakeholders creating training documents, user stories and acceptance criteria

Certified Salesforce Administrator & Certified Sales Cloud Consultant
10+ years of experience in Sales, Sales Ops or Service related roles with 5+ of those years working as a Salesforce Admin / Functional Analyst
2+ years of production support experience
Proven understanding of Sales Cloud and Service Cloud including automations, such as flows
Experience supporting a quoting platform (Deal Hub, CPQ, RevCloud, etc.)
Nice to Have: Experience working in a SaaS technology company or similar fast-paced, high-growth environment
Experience with Experience Portals and Salesforce Partner Relationship Management
Experience working within a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod)

Senior Functional Analyst – Salesforce

Key skills