Key skills
Leadership
About this role
Role Overview
- Oversee day to day operations of functions relating to Single Point of Access for Mobile Crisis referrals in NYC
- Ensure compliance with contractual requirements, accreditation standards and regulatory guidelines related to mobile crisis referrals and telephonic crisis triage
- Coordinate and manage regular communications and outreach with internal and external stakeholders relevant to the program, including the Department of Health and Mental Hygiene and Mobile Crisis providers
- Provide ongoing clinical, administrative, and technical supervision to direct reports; review application of clinical skills, provide coaching where necessary
- Collaborate with program leadership and other contact center department staff in developing and reviewing policies and procedures, and trainings related to Mobile Crisis referrals
Requirements
- Master’s degree in Psychology, Social Work or related field required
- Valid NYS License (LMSW, LCSW, LMHC, LMFT)
- 3+ years of experience with the practice of assessment and/or crisis intervention, and administrative/supervisory duties
- Advanced understanding of the delivery of mobile crisis services in New York City
- Call center experience is highly desirable
- Fluency in the English language, both verbal and written.
Benefits
- excellent comprehensive benefits, including medical, dental, vision
- supplemental income insurance
- employer paid disability insurance
- employer paid life insurance
- pre-tax FSA for medical and dependent care
- 401K available