Own the roadmap and execution of CRM and AI-driven program initiatives, including campaign management and intelligence tools
Drive cross-functional alignment across product, operations, and policy stakeholders
Translate feedback from global users into prioritized product and system enhancements
Lead reporting on program performance, including progress, risks, and success metrics
Scale adoption of tools, systems, and workflows across distributed teams
Identify and implement opportunities to leverage AI, CRM, and automation for greater efficiency and impact
Develop and maintain playbooks, frameworks, and processes to enable consistent execution across regions
Ensure successful rollout and ongoing optimization of program infrastructure

8+ years of experience in program management, operations, public policy, marketing, or related fields
Proven success delivering complex, cross-functional initiatives in fast-paced environments
Strong stakeholder management and communication skills, with the ability to influence across functions and leadership levels
Experience working across technical and non-technical teams
Strong analytical and problem-solving skills with a data-driven approach to decision-making
Experience with CRM systems, AI tools, or campaign infrastructure is highly preferred
Demonstrated ability to build scalable systems, processes, or operational frameworks
High level of ownership, integrity, and collaboration.

Senior Program Manager, Policy Tools – Scaling

Key skills