Provide technical recommendations that best suit the environment based on customer requirements
Support the transition from a break fix operating model to a customer solutions focused operating model
Drive continuous improvement of implementation methodology and service offerings
Actively support to implement service strategies to achieve customer loyalty
Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources
Coordinate project resources and tasks, enabling team members to focus on customer deliverables
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
Adhere to established training, quality, and safety requirements
Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
Provide a technical review of system configuration to ensure viability of system performance during implementations
Diagnose and resolve electronic, networking, and mechanical problems
Approximately 70% travel across the specified geography is required

3+ years of professional working experience in the IT technologies or electronics industry
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
Network configuration and/or troubleshooting experience
Obtained Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position

Technical Consultant – Patient Monitoring

About this role