Mid-Market Solutions Consultant

Role Overview

• Partner with Mid-Market Sales to uncover customer goals and build tailored Five9 solutions.
• Lead discovery sessions and translate business needs into scalable architectures.
• Deliver persuasive demos and executive-level presentations.
• Shape RFP/RFI responses with clear technical scope and integration plans.
• Collaborate with Product, Marketing, and Professional Services for smooth hand-offs and aligned messaging.
• Stay current on AI, automation, and contact center trends to guide customer innovation.

Requirements

• 3+ years in pre-sales or solution consulting for SaaS, CCaaS, or enterprise software.
• Strong presentation and communication skills with C-suite presence.
• Hands-on knowledge of CRM integration, IVR, APIs, and AI tools (AI agents, chatbots, IVA, generative AI).
• Technical fluency in telco/SIP and enterprise architecture.
• Bachelor’s degree or equivalent experience.
• Willingness to travel up to 50%.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.