Taking phone calls and chats from technicians and other business partners to assist with resolving issues
Answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience
Maintaining data integrity of inventory systems
Partnering with all affiliate business units to maintain necessary network information
Responding to various Service queues as required to meet objectives and SLA agreements
Handling customer record assignments for all fiber orders
Maintaining detailed records of the actions taken on orders
Participating in specialized task or focus groups to efficiently support the direction of the company

MUST RESIDE IN NORTH CAROLINA
High School Diploma/GED or equivalent experience
Vocational training in a related field, i.e.; computerized records management
One to two years of telecommunications experience or network fundamentals
Fluent skills in Excel including building spreadsheets and using macros
Experience working with construction prints, cable schematics, and location records
Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc.
Demonstrated ability to grasp new and complex concepts quickly
Experience that demonstrates excellent interpersonal and communication skills
Experience with Microsoft Suite including TEAMS, Outlook and other communication platforms
Strong analytical and problem-solving skills
Strong organizational, attention to detail, and time management skills

Technical Support Specialist

Key skills