Define and implement scalable workflows, governance, and tooling across multiple design teams.
Own and evolve the design system and component libraries, ensuring AI-based efficiencies.
Establish documentation and onboarding processes to ensure consistency and alignment.
Evaluate and integrate generative AI tools (e.g., for wireframing, prototyping, asset generation, accessibility auditing).
Work directly with Product Dev to help us align process.
Partner with Product Dev to drive AI adoption that supports product innovation and design team efficiency.
Champion AI literacy and effective usage among the design organization.
Work collaboratively with Product Dev (product, design, dev).
Defining better practice in running design critiques, standups, and syncs.
Manage design resources, tools, and vendor relationships (training focused).
Mentor and support designers, fostering a growth-mindset culture.
Lead retrospectives and process reviews to continuously evolve team effectiveness.
Look for opportunities to showcase the team’s achievements and work in the larger design community both in North America and globally.

Post-secondary education or equivalent experience in Design and/or related Operations (or studio) Management, or a related field.
8+ years in design or design operations, with at least 2 years in a leadership or coordination role.
Proven experience implementing design systems, agile workflows, or tooling for design teams.
Experience working with and integrating AI tools in a design or product environment is strongly preferred.
Familiarity with generative design (and front-end coding) tools (current tools are changing constantly)
Strong knowledge of maintaining scalable component libraries and documentation tools.
Understanding of Agile, Kanban, and Lean UX methodologies.
Competent in Figma, Jira, Lucidchart/FigJam, and other product design and project management platforms.
Ability to translate operational data into compelling stories for stakeholders, and the ability to seek out hard data where it resides in the org.
Understanding of WCAG, inclusive design principles, and how AI can both help these efforts.
Bilingual proficiency in French, Spanish or German is preferred to support our diverse client base across North America and globally.

Design Operations Manager

Key skills