Complete accurate, timely estimate and documentation reviews through our main technology platforms: XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software.
Communicate directly with franchisees and insurance carriers to ensure that these requirements are being met.
Coach franchises on opportunities to improve their estimating and documentation performance.
Provide support to the Team Manager and other leaders in the onboarding process of new team members and those in new positions.
Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines, and support technical claim inquiries across the estimating/claim management platforms.

High school diploma or GED
Bachelor’s degree or equivalent experience in insurance claims or related field
One plus years of experience with industry estimating/estimate review.
Two plus years of experience with contracting and/or fieldwork for a given trade
Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage
Knowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating software
Ability to independently problem solve, resolve conflicts, and manage priorities.

Full-Service Reviewer, QA Specialist

About this role