Manage your own loan application pipeline end to end from submission through to settlement, acting as the main point of contact for clients, referral partners and agents
Provide consistent, proactive updates to clients and stakeholders to ensure a smooth and transparent experience
Liaise with lenders, solicitors and third parties, proactively following up and escalating where required to meet timeframes
Identify and resolve issues quickly to keep applications progressing
Prepare and submit loan application documents and supporting packs
Collect, organise and maintain all client documentation, ensuring files are accurate, complete and compliant
Maintain and update CRM systems with accurate client and loan information
Track application progress and coordinate tasks to support brokers and ensure deadlines are met
Provide day to day administrative support including managing emails, calendars, valuations and pricing requests

Minimum 1–3 years experience in Australian mortgage processing, credit analysis, or broker support
Strong understanding of AU lending policies, documentation, and compliance requirements
Hands-on experience with ApplyOnline and/or lender systems
Hands-on experience with ordering valuations and completing lender pricing
Familiarity with CRM tools such as SalesTrekker, Mercury, MyCRM, or similar
Excellent attention to detail and organizational skills
Strong written and verbal English communication skills
Confident in coordinating directly with clients, with the ability to build rapport and handle one-on-one interactions with clients both via phone and email.

Loan Processing Administrator – AU Mortgage Experienced

Key skills