Director, Legal Operations – External Engagements, Data & Analytics

Role Overview

• Own the legal spend analytics function, producing regular matter-level and practice group spend reports, trend analyses, budget vs. actual tracking, and savings initiative reporting.
• Own the Outside Counsel Management Center of Excellence by managing all external counsel engagements across the company, including in the Claims org.
• Develop and maintain a legal spend benchmarking program, leveraging industry data to evaluate the competitiveness of our rate structures and overall cost profile relative to financial services peers.
• Build, own, and continuously improve the legal department's KPI framework — defining the metrics that matter most across outside counsel performance, matter management, resource utilization, and operational efficiency.
• Lead and develop the legal data team who serve as a shared analytics resource for the entire Legal, Policy, & Compliance organization.
• Establish and manage a clear prioritization and intake process for analytics requests across all legal operations domains, ensuring equitable and transparent access to analytical support across all peer functions.
• Oversee the design and maintenance of legal department dashboards and data visualizations that translate complex data into clear, compelling narratives for executive leadership.
• Serve as the business owner of the matter management and CLM platforms, defining data standards, workflow requirements, and reporting outputs in partnership with Legal Tech.
• Negotiate vendor or law firm pricing.
• Knowledge of the latest industry trends and evolving market forces governing legal and expert firm rates and billing trends.

Requirements

• B.A./B.S. in business or other relevant subject
• At least 10 years of relevant experience in a corporate legal department, claims organization, or law firm.
• Experience managing or mentoring legal operations or data analytics professionals
• JD, MBA, or advanced degree a plus but not required.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.