People Operations Generalist

Role Overview

• Own programs across the employee lifecycle, including onboarding, offboarding, and the moments that matter in between
• Manage onboarding operations, including pre-boarding coordination, system setup, equipment ordering, I-9 compliance, background checks, scheduling, and day one onboarding sessions
• Partner with managers and new hires to ensure a strong onboarding experience, tracking progress, supporting ramp, and identifying opportunities to improve onboarding effectiveness over time
• Manage employee lifecycle changes (promotions, compensation updates, role changes) within our systems
• Support employee leaves of absence, ensuring a smooth and compliant experience
• Serve as a responsive resource for employees, answering questions and helping them navigate People Ops processes
• Maintain accurate and up-to-date employee data across Rippling (our HRIS) and internal records
• Support benefits administration, serving as a resource for employee questions and working with vendors to resolve issues
• Own payroll execution in partnership with Finance, including preparing inputs, reviewing changes, and ensuring accuracy across each cycle
• Support payroll-related compliance and state tax processes, including reviewing notices, taking action where applicable, and partnering with internal teams or tax agencies to resolve issues
• Help ensure our remote team has the tools, access, and support they need to do their best work day-to-day
• Act as the liaison between employees and our IT vendor, helping troubleshoot issues and ensure timely resolution
• Support employee access, provisioning, and offboarding across systems and tools
• Coordinate equipment ordering and logistics for new hires and existing employees
• Support the operations of our virtual workplace, including tools, systems, and processes (e.g., mail, access, vendor coordination)
• Contribute to initiatives that strengthen connection and engagement across our remote team, including employee recognition, key milestones, and programs that reinforce our culture

Requirements

• You have 2+ years of experience in People Operations or a related role, and hands-on experience with HR processes like onboarding, payroll, and benefits (experience in a remote, SaaS company is a plus).
• You’re comfortable working in HR systems (Rippling and Google Workspace experience is a plus) and you’re confident learning new tools quickly.
• You notice gaps and opportunities and take initiative to refine processes so they’re more efficient, scalable, and thoughtful.
• You take pride in accuracy, ensuring employee data, payroll, and compliance processes are handled with care
• You handle sensitive and confidential information with discretion and professionalism.
• You keep moving work forward without waiting for perfect clarity.
• You build trust through responsive, thoughtful communication.

Benefits

• Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year.
• Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting
• A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff
• Challenging problems to solve with a committed and supportive team who are invested in your growth and development
• A wonderfully quirky culture where you’re encouraged to bring your whole self to work