Deliver incremental revenue generated by existing assigned customers.
Deep understanding of customer needs and requirements and effectively communicate how our solutions can address their challenges, resulting in long term customer retention and/or revenue growth.
Proactively navigate throughout the customer organization to identify net new opportunities or incremental revenue at the assigned customers.
Initiate training sessions for customers on product features, best practices, and usage optimization as needed.
Stay abreast of industry trends, market activities, and competitors to maintain a competitive edge.
Collaborate with technical teams to ensure accurate and tailored solution offerings to customers.
Identify opportunities to co-market with strategic customers and collaborate with the marketing team to bring those opportunities to fruition.
Demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

3-7 years of experience in generating revenue in cellular IoT solutions and services.
High performer, consistently achieving or exceeding goals.
Understanding of customer needs and requirements to communicate how our solutions can address their challenges effectively.
Extensive experience with customer agreements, negotiations, and billing structures.
Ability to travel up to 50% of the time.
Located in a major metro area within the US with easy access to air travel (e.g. Atlanta, Chicago, Dallas, New York, Denver, Phoenix).
Bonus Points If…
You also speak Spanish
You have experience working with Salesforce and Slack
You know the basics of networking, cellular and AWS services.

Customer Success Manager

Key skills