Key skills
GoCommunication
About this role
Role Overview
- Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.
- Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.
- Performs validation processes to evaluate the effectiveness of IT solutions.
- Ensures all customers are fully satisfied with their IT product installation.
- Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences
- Two years of laboratory IT, general IT, product line experience or four years of experience
- Able to travel 25% or more to customer sites
- Currently reside within 50 miles of a major metropolitan US airport
- One year of project or process management experience that demonstrates the ability to multitask and manage time effectively
- Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
- In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
- Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
- Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature.
Benefits
- Eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.