Spanish Bilingual Customer Service Specialist

Role Overview

• Assist Spanish and English speaking customers
• Handle high volume of inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Confirm refunds, take payments, place orders, and analyze account data
• Opportunity for advancement across the QVC Group family of brands
• Report to an assigned Customer Service Supervisor

Requirements

• Provide a distraction free work from home environment
• 12 months or more of customer service experience
• Learn and work in a virtual environment
• Communicate with a variety of styles
• Navigate multiple systems and screens
• Follow HSN computer system requirements
• Troubleshoot own technical problems (partner with IT when needed)
• Available to work weekends, holidays, and additional hours

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits