Key skills
AndroidiOSITSMServiceNowOktaCommunication
About this role
Role Overview
- Provide expert technical support for Nielsen's cellular and mobile device infrastructure
- Troubleshoot connectivity issues, managing mobile device policies
- Ensure seamless cellular service delivery for global workforce through ServiceNow
- Provide tier 1 and tier 2 support via SNow, Email, Chat, and Phone
- Document troubleshooting procedures and knowledge base articles
- Escalate complex cellular network issues to appropriate teams
- Maintain device inventory and lifecycle management
Requirements
- Associate's degree in Telecommunications, IT, or related field
- 3+ years in cellular/mobile device technical support
- Mobile device management (MDM) platforms
- iOS and Android troubleshooting
- ServiceNow or similar ITSM platforms
- Strong customer service and communication abilities
- Proficient in MS Office, Google Workspace, and Okta authentication (preferred)
- Knowledge of BYOD security policies and corporate device management (preferred)
- Certifications in mobile device management or cellular technologies (preferred)
- Experience with multi-carrier environments and enterprise mobility (preferred)
Tech Stack
- Android
- iOS
- ITSM
- ServiceNow
Benefits
- Comprehensive health and wellness plans
- 401(k) with a Nielsen company match
- Generous paid time off
- Company-provided vehicle (depending on the role)
- Discretionary incentive/bonus eligibility