VP, RCM Client Engagement

Role Overview

• Serve as the primary point of contact for internal leaders and hospital leadership teams regarding RCM performance, payer strategy, collection trends, and operational opportunities.
• Translate complex RCM and payer contracting concepts into actionable insights for executive, clinical, and operational partners.
• Develop strong, trust-based relationships with service line leaders, operators, and external clients to ensure alignment and drive continuous improvement.
• Partner with payer contracting teams to provide insights on payer performance, reimbursement trends, authorization behaviors, denials, and market changes.
• Provide expert input and strategic recommendations on new business opportunities, including proposals, client presentations, service enhancements, and growth initiatives.
• Collaborate on the development and execution of payer market strategies to optimize reimbursement and reduce friction within the revenue cycle.
• Lead strategic initiatives aimed at improving efficiency, financial performance, and client satisfaction.
• Support the organization’s long-term RCM strategy by identifying areas for automation, process improvement, or outsourcing optimization.
• Provide executive level oversight of revenue cycle performance across assigned service lines or client portfolios.
• Monitor key performance indicators (KPIs) such as collections, denials, A/R aging, yield, clean claim rates, and other operational benchmarks, ensuring action plans are created and executed where improvements are needed.
• Ensure timely communication of risks, trends, and opportunities to both internal and external leadership teams.
• Lead and mentor a team of RCM associates and analysts, fostering a culture of accountability, professional development, and service excellence.
• Establish clear goals, performance expectations, and growth pathways for team members.
• Ensure the team delivers consistent, high-quality communication, reporting, and client support.

Requirements

• Bachelor’s degree in healthcare administration, Business Administration, or a related field required.
• Master’s degree in business administration, Healthcare Management, or a related discipline strongly preferred.
• 10+ years of progressive experience in Revenue Cycle Management, healthcare operations, or payer contracting functions.
• Exceptional proficiency in executive level document development and presentation creation.
• Advanced Excel and presentation skills with the ability to develop clear, compelling analyses and executive ready deliverables.
• Exceptional communication and executive presence skills.
• Strong analytical, decision making, and problem-solving abilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Collaborative leadership style with a focus on trust, accountability, and partnership.
• Strong understanding of payer behavior, market dynamics, reimbursement methodologies, and regulatory considerations.
• Demonstrated success in client engagement, stakeholder management, and relationship building at the executive level.
• Experience contributing to new business development or supporting client growth efforts preferred.
• Experience leading teams in a multisite or multiservice line environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan
• Ten company-paid holidays per year