Manager, Global Clinical Operations – Instructional Designer

Role Overview

• Design and develop learner-centered training solutions for onboarding, role-based training, and employee development
• Create and maintain continuous learning content to support process changes and regulatory updates
• Apply adult learning principles and instructional design methodologies to develop engaging, effective content across multiple modalities
• Develop storyboards, scripts, assessments, and interactive learning materials
• Partner with Global Clinical Operations (GCO) stakeholders to assess training needs and priorities
• Collaborate with regional Learning Business Partners (trainers) to align training approaches and delivery
• Ensure learning solutions are aligned with business goals, operational strategies, and regulatory requirements
• Facilitate content reviews and incorporate subject matter expert (SME) input
• Develop digital learning solutions using tools such as Articulate (Storyline, Rise), Synthesia, and Vyond
• Leverage learning technologies to create scalable, engaging, and innovative training modalities
• Support deployment of training through learning platforms (e.g., LMS)
• Stay current on emerging learning technologies and recommend enhancements
• Measure training effectiveness using defined metrics (e.g., learner feedback, knowledge retention, performance impact)
• Analyze data and feedback to identify opportunities for improvement
• Continuously update and enhance training content to reflect evolving business needs and regulatory changes
• Ensure training quality, consistency, and compliance with internal standards

Requirements

• Bachelor’s degree in Instructional Design, Education, Life Sciences, or related field required
• At least 5 years of professional experience required
• Minimum of 3 years of experience in instructional design, learning & development, or training roles
• Experience in the pharmaceutical, biotech, or CRO industry strongly preferred
• Knowledge of adult learning principles and ability to apply them in technical training design
• Strong understanding of clinical operations and drug development processes
• Experience designing training for global audiences
• Ability to translate complex scientific and clinical concepts into clear, engaging learning content
• Demonstrated ability to manage multiple projects and priorities in a fast-paced, global environment
• Strong interpersonal and stakeholder management skills, with the ability to influence without authority
• Excellent written and verbal communication skills
• High attention to detail and commitment to quality and compliance
• Experience working in a matrixed, cross-functional, and global organization
• Ability to adapt to changing priorities and evolving business needs
• Continuous learning mindset with a focus on innovation and improvement in learning practices

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness
• Annual bonus plan
• Discretionary equity awards