Key skills
CommunicationProblem Solving
About this role
Role Overview
- Respond to customer inquiries through phone and support portal.
- Research and diagnose general issues using documented procedures.
- Resolve straightforward problems and escalate more complex issues.
- Record all interactions accurately in the ticketing system.
- Follow established workflows and operational guidelines.
- Describe technical and functional procedures to customers and colleagues.
- Make minor approved adjustments to improve issue resolution.
- Communicate with internal contacts and customers to exchange information.
- Analyze basic issues and determine appropriate next steps.
- Support the team in achieving daily service targets.
Requirements
- Experience in customer service or technical support is helpful.
- Basic understanding of support processes and tools.
- Ability to follow structured procedures.
- Strong communication and listening skills.
- Ability to analyze general issues and apply problem solving within set boundaries.