About this role
Role Overview
- Working collaboratively as part of the practice support team assisting our lawyers by:
- Taking ownership and using initiative to ensure that all tasks are completed efficiently and to a high standard, using the tools and resources available.
- Actively pursuing continuous development and staying updated on policies, processes, workflows, and technology.
- Seeking clarification when unsure about tasks or responsibilities.
- Working flexibly by assisting colleagues during absences or peak workloads.
- Completing and circulating the department's weekly capacity schedule to the team.
- Collaborating with lawyers and Business Teams, using the Practice Management System (Liberate) for efficient client and matter management, including:
- Creating client records and opening and closing matters in a timely manner.
- Completing post inception tasks e.g., drafting and sending engagement letters.
- Managing finance transactions and requests.
- Driving the billing process, including drafting, amending, sending and following up on bills.
- Maintaining data integrity by keeping client and matter records updated.
- Holding fortnightly matter management meetings with lawyers and completing actions agreed.
- Drafting communications including emails, letters, and presentations.
- Direct interaction with clients, including distressed individuals requiring additional support.
- Supporting ongoing proceedings by managing key dates, filing documents, and coordinating with tribunals or courts.
- Applying your knowledge and proficiency in the MS Office Suite, iManage and other relevant software, to manage all documents and correspondence accurately, including:
- Creating and formatting internal, business development and client-facing documents.
- Transcribing dictation.
- Creating and editing documents, spreadsheets and PowerPoint presentations.
- Preparing document bundles for fee earners.
- Electronic and paper filing, and archiving.
- General administrative support, including:
- Providing diary and inbox management as required.
- Supporting lawyers with travel arrangements, expenses management, etc.
- Conducting research and other ad hoc duties as required.
- Specific tasks may change over time, so we’ll need you to be adaptable and flexible as we continue to meet our clients’ needs.
Requirements
- Secretarial experience in a Corporate or Commercial team within a UK‑based law firm is preferred, though not essential.
- Minimum 60 WPM typing speed preferred.
- Relevant CILEX or BTEC Administration qualifications (desirable but not essential).
- Excellent literacy, numeracy and attention to accuracy.
- Strong IT skills, including Word, Outlook, Excel, PowerPoint, iManage and SharePoint.
- Friendly, personable and enthusiastic, with the ability to build and nurture relationships.
- Passionate about client service.
- Strong organisational skills, resilience and proactivity.
- Collaborative, adaptable and flexible.
- Calm and confident communicator at all levels.
- Good commercial awareness and an active interest in learning.
Benefits
Impact‑Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities and planet. Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and support a just transition to net zero. Championing Inclusion: We foster a diverse and inclusive culture where creativity and innovation thrive. Flexible and Hybrid Working: Our hybrid model supports balance, with at least two office days per week. Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare and a range of wellbeing and personal‑development benefits.