Team Lead – Client Operations Specialist

Role Overview

• You will take on the subject-matter and operational leadership of our administration team responsible for funded training programs.
• You will ensure that all administrative processes run efficiently, with high quality, and in compliance with applicable regulations.
• You will lead, develop and coach the administration team in both technical and operational matters.
• You will manage and prioritize day-to-day operations to ensure smooth workflows.
• You will ensure compliance with all administrative, contractual and funding-related requirements.
• You will analyze key performance indicators and derive measures to improve processes and quality.
• You will continuously optimize administrative processes, systems and standards.
• You will act as the central interface between internal teams and external partners (e.g., the Federal Employment Agency/Agentur für Arbeit, Jobcenter).

Requirements

• Completed vocational training or degree, ideally in an administrative, business/economics or (social-)educational field.
• Experience in administrative processes, ideally within an education or training environment.
• Experience in functional or disciplinary leadership of teams.
• Structured, solution-oriented working style and a strong commitment to quality.
• Strong communication and facilitation skills, and empathy in dealing with people.
• Confident user of Microsoft Office and ideally experience with CRM, LMS or administrative/management systems.
• Ability to align operational requirements with strategic objectives.

Benefits

• You can expect a solution-oriented, data-driven working approach, an open feedback culture and strong team spirit.
• Two trustees, chosen by the entire StackFuel team, will support you with questions and concerns as neutral, confidential contacts.
• Take on responsibility from day one, actively contribute your own ideas, shape processes sustainably and have a significant influence on our workflows.
• Hybrid working: we come together in the office three days per week.
• Workation: you can work remotely for up to 10 days per year from anywhere in the EU, the EEA and Turkey.
• Regular team exchanges, seasonal celebrations and a well-stocked kitchen create a lively working environment.
• Complete our online trainings to expand your professional skills and develop into an expert in data and AI.