Triage, troubleshoot, document, and resolve issues in technical systems, including SSMS, SSRS, web pages, and computer networks
Proactively monitor production environments and processes to ensure system and process flows are functioning properly, as well as react to disruptions in the workflow
Respond to requests for custom reports, data analysis, and technical support, and provide knowledge to field account managers, internal system developers, and product support personnel
Respond to situations where first-line product support has failed to isolate and resolve requests, data inquiries, malfunctioning software systems or equipment, and have escalated the issue
Work directly with software developers to help resolve larger issues and code defects, including documentation, testing, and communicating resolution through appropriate channels

Working knowledge of Structured Query Language (SQL)
Customer Service background or worked directly with internal or external customers
Proven communication and documentation skills
Strong interpersonal and problem-solving skills are required
Time management and prioritization skills

Technical Operations Engineer

Key skills