Install, repair, and maintain Organ Care Systems at internal and external customer sites
Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner
Complete reports and documentation for service activities in a timely and accurate manner
Enter data from the completed service activities into the required databases in a timely manner
Maintain test equipment utilized in service activities
Drive customer satisfaction through service excellence
Perform other TransMedics tasks and duties as assigned/required.
Requirements
BS degree with minimum 3 years experience as a Field Service Engineer, or AA/Tech degree with minimum 5 years experience as Field Service Engineer, or High School diploma with minimum 7 years experience as Field Service Engineer
Demonstrated ability to assemble and disassemble highly complex electromechanical systems
Strong analytical problem-solving skills and troubleshooting skills of complex electromechanical devices
Must have valid driver's license and valid passport
Excellent verbal and written communication skills and interpersonal skills
Must be reliable and able to work independently
Must be detail oriented and highly organized with strong multitasking and prioritization skills
Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
Ability to speak a foreign language is a plus.
Benefits
Must be able to travel up to 80% of the time
Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.)
Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice and be available nights and weekend.