Key skills
Communication
About this role
Role Overview
- Install, repair, and maintain Organ Care Systems at internal and external customer sites
- Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner
- Complete reports and documentation for service activities in a timely and accurate manner
- Enter data from the completed service activities into the required databases in a timely manner
- Maintain test equipment utilized in service activities
- Drive customer satisfaction through service excellence
- Perform other TransMedics tasks and duties as assigned/required.
Requirements
- BS degree with minimum 3 years experience as a Field Service Engineer, or AA/Tech degree with minimum 5 years experience as Field Service Engineer, or High School diploma with minimum 7 years experience as Field Service Engineer
- Demonstrated ability to assemble and disassemble highly complex electromechanical systems
- Strong analytical problem-solving skills and troubleshooting skills of complex electromechanical devices
- Must have valid driver's license and valid passport
- Excellent verbal and written communication skills and interpersonal skills
- Must be reliable and able to work independently
- Must be detail oriented and highly organized with strong multitasking and prioritization skills
- Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
- Ability to speak a foreign language is a plus.
Benefits
- Must be able to travel up to 80% of the time
- Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.)
- Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice and be available nights and weekend.