AMETEK Power Instruments is an innovative leader in electronic instrumentation for the electric utility and process industries. They are seeking a Field Service Engineer to provide technical support and solutions for their electronic instruments used in industrial markets, including repairs, calibration, and maintenance.
Responsibilities:
- Provide technical support for Power Instruments electric products as well as secondary products via phone, email, video conference and on-site service
- Set up and test products to duplicate and verify customer reported issues
- Document product defects and liaise with product management, engineering and the customer
- Provide customers with quotations for spare parts, repairs, upgrades, field service and training
- Travel to customer sites and perform installation, commissioning and training on all products
- Generate field service reports
- Create training material for assigned products
- Generate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findings
- Repair and calibrate equipment as needed
- Construction of service test fixtures
- Assist the sales and product management teams with customer presentations and demonstrations
- Provide backup support for the sales application team on technical specification review and generation of product quotes
- Enter and process spare parts and field service orders
- Other service related duties as required
Requirements:
- Associate's degree in Electronics or related field or equivalent work experience required, for Technician level
- 3+ years' experience servicing and trouble-shooting industrial electric equipment revenue meters
- Understanding of and ability to use trigonometry and algebra to solve problems
- Ability to read and interpret schematic diagrams
- Understanding of various communication topologies and protocols; Ethernet, RS-232, RS-485, Dial-up Modem
- Strong user of Microsoft Excel as a data analysis tool; formula writing
- Ability to configure PC hardware/software for Ethernet and Serial communication
- Bachelor's degree in Electrical Engineering or Electrical Engineering Technology for Engineer level
- 5+ years' experience servicing and trouble-shooting industrial electric equipment revenue meters
- Strong written and verbal communication skills
- Desire to learn and understand how things work
- Organized and detail oriented
- Self-motivated requiring minimal direction
- Strong aptitude for problem solving