Field Service Engineer

AMETEK Power Instruments is an innovative leader in electronic instrumentation for the electric utility and process industries. They are seeking a Field Service Engineer to provide technical support and solutions for their electronic instruments used in industrial markets, including repairs, calibration, and maintenance.

Responsibilities:

• Provide technical support for Power Instruments electric products as well as secondary products via phone, email, video conference and on-site service
• Set up and test products to duplicate and verify customer reported issues
• Document product defects and liaise with product management, engineering and the customer
• Provide customers with quotations for spare parts, repairs, upgrades, field service and training
• Travel to customer sites and perform installation, commissioning and training on all products
• Generate field service reports
• Create training material for assigned products
• Generate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findings
• Repair and calibrate equipment as needed
• Construction of service test fixtures
• Assist the sales and product management teams with customer presentations and demonstrations
• Provide backup support for the sales application team on technical specification review and generation of product quotes
• Enter and process spare parts and field service orders
• Other service related duties as required

Requirements:

• Associate's degree in Electronics or related field or equivalent work experience required, for Technician level
• 3+ years' experience servicing and trouble-shooting industrial electric equipment revenue meters
• Understanding of and ability to use trigonometry and algebra to solve problems
• Ability to read and interpret schematic diagrams
• Understanding of various communication topologies and protocols; Ethernet, RS-232, RS-485, Dial-up Modem
• Strong user of Microsoft Excel as a data analysis tool; formula writing
• Ability to configure PC hardware/software for Ethernet and Serial communication
• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology for Engineer level
• 5+ years' experience servicing and trouble-shooting industrial electric equipment revenue meters
• Strong written and verbal communication skills
• Desire to learn and understand how things work
• Organized and detail oriented
• Self-motivated requiring minimal direction
• Strong aptitude for problem solving