Provides technical assistance to support our customers in any manner as required
Installs, commissions, and maintains products at user’s site
Performs modifications or retrofits as needed
Demonstrates leadership and teamwork throughout all job responsibilities
Maintains complete and detailed knowledge of products and applications
Provides training for customers and others in the effective operation, calibration, and maintenance of products
Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues
Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required
Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance
Maintains accurate records and issues complete and timely reports on equipment operations
Responsible for corporate toolbox
Provides support to the factory and trade shows as required
Accumulates histories of equipment performance, commercial relationships, and commercial opportunities
Maintains contact with Field Service Coordinator to facilitate effective scheduling
Assists in technical support department by responding to customer inquiries
Other duties as assigned

Bachelor’s Degree in electrical or mechanical engineering or related field
Minimum five years of related experience, or equivalent combination of education and experience
Minimum three years of experience in optics, laser, and/or semiconductor manufacturing equipment experience is required
Vacuum experience preferred
Prior experience performing multiple on-site installations required
Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and passport
Must currently reside in Singapore

Field Service Engineer

Key skills