Architect, orchestrate, and ensure delivery of large-scale, cross-functional initiatives that drive measurable business outcomes and maximize client success and Gainsight value
Guide the design of scalable program governance, delivery, and measurement approaches, ensuring optimal resource deployment, margin optimization, and client satisfaction
Represent Gainsight as an executive sponsor in critical customer forums, executive business reviews, and SteerCo sessions, influencing decisions and building customer advocacy
Represent Gainsight as the executive point of escalation, negotiating complex issues and ensuring client relationships remain strong and mutually beneficial
Partner with executive sponsors (both client and Gainsight) to define both short and long-term program roadmaps and drive alignment between client business outcomes and Gainsight’s offerings
Build and nurture trusted, executive–level relationships within client organizations, advocating for strategic partnership and executive alignment
Support the definition of long-term account strategy by anticipating evolving client business objectives and proactively identifying opportunities for value delivery, innovation, and expansion
Partner with internal stakeholders to identify and secure strategic cross-functional resources, influence product direction, and drive company-wide alignment for key accounts
Serve as a visible leader and mentor within the Professional Services organization—coaching, developing, and elevating program management excellence and thought leadership.
Requirements
10+ years of relevant experience in enterprise program or project management, professional services, management consulting, or customer success, with a track record of managing global, strategic accounts
Bachelor’s degree required; advanced degree (e.g., MBA, MS in Engineering) or equivalent experience preferred
Demonstrated success leading large service contract programs with Fortune 500 clients, including experience with multi-year, multi-business-unit engagements
Executive-level stakeholder management and advisory experience (C-suite engagement required)
Proven ability to design and scale program and project management frameworks or methodologies across a professional services organization
Experience leading and mentoring others, fostering talent development at scale
Outstanding executive communication, strategic thinking, negotiation, and influencing skills
Expert proficiency in program/portfolio management tools, CRM software, and data analytics platforms
Willingness to travel as needed (up to 20%), including global travel
PMP, PgMP, or similar advanced project/program management certification
Tech Stack
PMP
Benefits
fully covered medical premiums (employee-only)
flexible PTO
401(k) plan
dental and vision coverage
remote work options
$10,000 lifetime fertility stipend
access to coworking spaces around the globe
dedicated Recharge Holidays
one long weekend each quarter to relax and reset
Principal Strategic Engagement Manager at Gainsight | JobVerse