Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. They are seeking an Engagement Manager to own the customer journey post-sale, managing onboarding, adoption, retention, and growth while serving as the primary contact for key accounts.
Responsibilities:
- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth
- Serve as the primary day-to-day contact for key accounts
- Partner with sales to identify expansion and renewal opportunities
- Provide proactive guidance and support to maximize customer value
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap
- Develop and refine customer success playbooks as we scale