Engagement Manager

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. They are seeking an Engagement Manager to own the customer journey post-sale, managing onboarding, adoption, retention, and growth while serving as the primary contact for key accounts.

Responsibilities:

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth
• Serve as the primary day-to-day contact for key accounts
• Partner with sales to identify expansion and renewal opportunities
• Provide proactive guidance and support to maximize customer value
• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap
• Develop and refine customer success playbooks as we scale