Operations Data Analyst

Role Overview

• Coordinate large team communication & reporting forums across Operations to increase change adoption, transparency and collaboration.
• Develop and maintain dashboards, deliver critical insights for the Operations team in partnership with the Data & Insights team to track key performance indicators (KPIs) and support the execution of daily operations.
• Assess and analyse data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and personal OKRs
• Support with ad-hoc strategic project management within Delivery including research and coordination.
• Complete ad hoc analysis in support of continuous improvement efforts (as opposed to D&I functional and upward reporting)
• Codify standards for projects (templates, processes, etc), pilots and experiments
• Work with leaders to assess project plans and identify testing opportunities based on research and analysis
• Establish and maintain a centralised roadmap for pilots, experiments and projects within Delivery
• Manage the combined delivery & ops action plans / OKRs as a comprehensive execution tracker and unified view of all initiatives with Delivery.
• Develop and drive initiatives to improve the quality and health of data, so stakeholders can trust it

Requirements

• Extreme bias to action: You ship fast, learn in public, and iterate weekly; you balance speed with quality and compliance.
• Experience: ~3-6 years of professional work experience; ideally 1+ year of experience within a data analyst role in a data centric organisation. You have competently used the following tools for analysis/visualisation:
• Essential: Excel/Google Sheets, SQL/ Metabase
• Desirable: Tableau
• Data fluency: Strong spreadsheets and/or SQL basics; comfort with a modern warehouse/BI stack; can translate business questions into metrics and dashboards. You have a background in creating data insights and metrics that aid process improvement
• able to take a project from concept, through planning and implementation, and into execution as an operational process
• AI/automation savvy: Hands‑on experience with LLM tools and no‑/low‑code (e.g., prompt design, templated copilots, Zapier/Power Automate/Make) to deliver business outcomes (not personal productivity outcomes).
• Communication: Crisp writing, facilitation, and stakeholder updates; able to influence without formal authority.
• Stakeholder savvy: You have excellent verbal and written communication skills and are able to work effectively with people at all levels, in all departments both internally and externally.
• Analytical & Strategic Thinking: Strong analytical skills with the ability to leverage data for informed decision-making and continuous improvement initiatives.
• Adaptability: Ability to thrive and navigate effectively within a dynamic, fast-paced, and evolving work environment. You have worked in environments with ambiguous data and are able to pressure test data integrity, identify gap and reconcile issues

Tech Stack

• SQL
• Tableau

Benefits

• Time off
• 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness
• private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill
• all in one mental health support
• Hybrid work offering
• for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme
• you'll have the opportunity to work from anywhere, up to 10 days per year
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!