Product Solutions Engineer

Role Overview

• Understanding client realities, identifying systemic patterns, leading solution discovery and supporting client engagements while shaping reusable product capabilities that scale across customers.
• Lead discovery with the client alongside Business Development to understand client workflows, constraints, and root problems; define scoping and solution approach and requirements with the Business Analyst.
• Prototype rapid solutions and communicate a compelling story.
• Apply a strong understanding of software as a product, payments, integrations, and workflow complexity to frame problems and map end-to-end journeys.
• Identify repeating patterns across clients and translate them into reusable product capabilities.
• Use systems/design thinking to define what belongs in core product vs configuration vs external solutions and surface tradeoffs early.
• Analyze holistic product design (scale) versus immediate bespoke needs (speed to market) and prepare recommendations that balance short-term delivery with long-term scalability and stability.
• Advocate for “build once, reuse many” thinking across the organization and define phased approach for product evolution to achieve scale and speed to market needs.
• Design and guide integration experiences across APIs and web portals for our clients.
• Align Product, Business Development, BAs, and Architecture on boundaries and intent; create artifacts (capability maps, models, high-level architecture) to guide delivery.
• Work with Business Analysts to estimate cost and effort for implementation; support troubleshooting, repairs, workarounds, or customizations as needed.
• Enable internal teams and clients through presentations, training, and clear translation of technical/product concepts; ensure consistent and clear understanding of product vision.
• Drafting and delivering presentations on targeted products externally and internally.

Requirements

• 8+ years of experience in a Product Solutions Engineer role or similar.
• SME for US payments
• Strong knowledge of the payments industry.
• Experience partnering with client teams to architect, implement, and validate integrations with company APIs, including authentication (e.g., OAuth 2.0), endpoint orchestration, error handling, and performance optimization, while providing hands-on debugging, SDK support, and adherence to API best practices and standards.
• Experience designing and delivering end-to-end integration experiences across APIs, web portals, and flat file interfaces by defining user journeys, architecting new interaction patterns, and enabling clients to successfully implement and adopt both existing and newly created solutions.
• Experience with Product tools: Lucid, Visio, Figma.
• Strong understanding of software as product.
• Product Management experience.
• Experience with ERPs, billing systems and software.
• Experience engaging with senior executives both internally and externally.
• Delivers product training to customers and internal audiences.
• Excellent verbal and written communication skills overall and across roles and teams within projects.
• May aid in writing a sales proposal and attending meetings with clients to answer technical questions/understand their needs.
• Strong systems thinking, analytical and problem-solving skills, with a bias toward long-term correctness over short-term convenience.
• Experience shaping product capabilities alongside delivering customer specific solutions.

Benefits

• Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)