You ensure new B2B customers (pest control companies) adopt and understand our SaaS solution smoothly and sustainably.
You plan, lead, and oversee technical customer implementations.
You regularly conduct onboarding sessions on-site with customers across Germany.
You act as the central point of contact throughout the entire onboarding phase: weekly syncs, status updates, journey mapping.
You identify blockers early and handle escalations proactively, solution-oriented, and with confidence.
You build long-term customer relationships, support them, and grow together with them.

Excellent communication across all stakeholder levels, including colleagues, senior management, board members, external partners, and technicians.
You are willing to travel, flexible, and able to plan your own travel independently.
You can build trust — and restore it when necessary.
You have experience in project management, customer excellence, onboarding, and technical implementations — ideally in a B2B SaaS or IoT context.
You speak fluent German and conversational English.

Flexibility and trust: Remote work possible within Germany + up to 70 days in the EU.
50% subsidy for the job ticket — commute sustainably and comfortably.
Health & fitness: Access to Wellpass for sports and wellness.
30 days of vacation.
Cool startup office in the heart of Dresden — ideal for good food, coffee, and inspiring walking meetings.

Senior Account & Onboarding Manager – B2B SaaS

Key skills