Conduct structured quality reviews of completed regulatory case files using established scorecards and evaluation criteria.
Evaluate case determinations for accuracy, regulatory compliance, documentation completeness, and analytical integrity.
Identify material defects, documentation gaps, or inconsistencies in case analysis and resolution.
Provide clear, constructive written and verbal feedback to case analysts and supervisors.
Track and report quality trends, recurring deficiencies, and identified training needs.
Participate in calibration sessions to ensure consistency in quality scoring and interpretation of standards.
Support development and refinement of quality checklists, templates, and internal guidance materials.
Assist in root cause analysis for quality failures and recommend corrective actions.
Collaborate with supervisory staff to support analyst coaching and performance improvement initiatives.
Contribute to monthly quality reporting and performance analysis.
Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
Submit Monthly Status Reports on a regular basis, as required.
Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
Complete required compliance training as assigned.

Bachelor’s degree in Business, Public Administration, Legal Studies, Finance or related field.
Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.
Practical experience operating within formal quality assurance or audit frameworks.
Hands-on experience working within a CRM or case management system (Salesforce preferred).
Must be a U.S citizen.
Must be able to obtain and maintain Public Trust level clearance.

Quality Assurance Specialist

Key skills