SupportYourAppRemote
Customer Support Consultant, German & English, Weekend Shifts
Suriname
Contract
4 weeks ago
No Sponsorship
About this role
Role Overview
- Deliver outstanding customer support via emails, chats and calls;
- Follow internal procedures and SOPs;
- Collaborate with internal teams to ensure efficient issue resolution;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
Requirements
- Fluency in German and English (C1 or higher), both spoken and written;
- At least 6-12 months of experience in customer support;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits
- Flexible, rotating 6-hour shifts on Saturday and Sunday: 4 PM – 10 PM and 10 PM – 4 AM (Suriname time)
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development