Senior Customer Success Manager
United Kingdom
Full Time
1 hour ago
$55,000 - $65,000 GBP
No Sponsorship
Key skills
SaaSSalesforceCRMStakeholder ManagementNegotiationCustomer SuccessAccount Management
About this role
Role Overview
- Own a portfolio of high-value, complex accounts
- Take full ownership of renewal outcomes
- Define and execute customer success plans tied to measurable ROI
- Identify, shape and close upsell, cross-sell and expansion opportunities
- Collaborate on product feedback loops and customer experience improvements
Requirements
- 5+ years in Customer Success / Account Management within SaaS
- Proven experience managing Mid-Market and Enterprise accounts
- Strong commercial acumen with experience in upsell, cross-sell and negotiation
- Exceptional stakeholder management, including senior and executive-level engagement
- Experience working with CRM and CS tools (e.g. HubSpot, Planhat, Salesforce)