manage annual customer renewals and month-to-month customer subscriptions.
address contract questions and collaborate closely with internal teams across Ashby’s customer segment.
build and maintain trust with customers, proactively addressing concerns.
manage day-to-day administrative tasks such as customer outreach and CRM maintenance.
understand and communicate contract terminology to customers.

strong background in a combination of sales, customer success, and renewal management.
proven ability to drive contract renewals and enhance customer relationships.
Ability to secure early customer loyalty.
Proficient in navigating pricing and negotiation discussions with empathy and tact.
Capable of leading the renewal process with customers.
Excellent communication skills over phone and email, able to navigate high pressure situations with ease and professionalism.

Competitive salary and equity.
Opportunity to work with a talented and passionate team.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it!
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Renewal Manager, SMB – Americas

Key skills