Human Resources Coordinator – Shared Service Centre

Role Overview

• Support key onboarding administrative processes, focusing on the professional post-contract signature activities, like payroll, benefits and Zoho enrolments.
• Organise and maintain accurate professional records via our proprietary platform: inputting, updating, and maintaining customer and professional personal data, and processing various forms.
• Execute benefits enrolment documentation and administrative tasks on behalf of customers and professionals, including collaboration with the vendors where necessary.
• Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider. Ensure data is accurate and timely.
• Support and execute processes related to timesheet administration, including processing submissions and managing related queries from professionals and customers.
• Execute and support administrative processes related to visa renewals for professionals, ensuring all required documentation is collected, verified and data updated in GP Platform.
• Communicate effectively both verbally and in written form with professionals and customers to explain and resolve administrative queries and concerns (via email and other channels).
• Ensure service excellence by strictly adhering to established SLAs and Standard Operating Procedures (SOPs).
• Participate in the continuous improvement of administrative support processes.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals.

Requirements

• 2-5 years of SSC experience (HR experience desirable)
• Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
• Literacy with MS Office
• Ability to troubleshoot routine process issues effectively using available documentation.
• Ability to interact professionally with stakeholders, maintaining a customer-focused and positive relationship in all routine communication.
• Demonstrating strong self-motivation, attention to detail, and time management skills to prioritize and meet established SLAs.
• Strong written and verbal communication skills for handling day-to-day queries.
• Capable of providing feedback on existing processes for minor improvements.
• Ability to work in an international team comprised of team members in different locations and from different cultures and backgrounds.
• Flexibility to accommodate different time zones based on customer and professional needs.

Benefits

• Generous paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years and more